Evaluates students' proficiency in providing customer service. The contest involves live, role-playing situations. Contestants demonstrate their ability to perform customer service in both written and oral forms including telephone and computer skills, communications, problem solving, conflict resolution and business etiquette.
Guidelines - Regional (2018)
Regional Senario (2018)
Guidelines - State (2018)
State Senario (2018)
Scenario Example (This is not the contest scenario)