Customer Service

Description

Evaluates students' proficiency in providing customer service. The contest involves live, role-playing situations. Contestants demonstrate their ability to perform customer service in both written and oral forms including telephone and computer skills, communications, problem solving, conflict resolution and business etiquette.

Documents

Guidelines - Regional (2018)

Regional Senario (2018)

Guidelines - State (2018)

Scenario Example (This is not the contest scenario)