Customer Service


Evaluates students' proficiency in providing customer service. The contest involves live, role-playing situations. Contestants demonstrate their ability to perform customer service in both written and oral forms including telephone and computer skills, communications, problem solving, conflict resolution and business etiquette.


Guidelines - Regional (2018)

Regional Senario (2018)

Guidelines - State (2018)

State Senario (2018)

Scenario Example (This is not the contest scenario)